Get in Touch With Us

Got a question about something on chicagocovid19responsefund.org, spotted an error, or want to suggest a sweepstakes casino we should take a look at? This page explains the best way to reach us and what happens once you do.

The Best Way to Reach Us

Email is the most reliable channel for getting in touch with our team. We read every message that comes in, and we aim to reply within a couple of working days. A short line about why you're writing — a question, a correction, feedback — helps us route it to the right person and get back to you faster.

We don't run a live chat or phone line, and we don't outsource replies to a bot. If you write in, an actual person on our editorial team reads it and responds.

What We Can Help With

We cover sweepstakes and social casinos — platforms that use Gold Coins and Sweepstakes Coins rather than traditional real-money wagering — and readers write in for a range of reasons. Common ones include:

• General questions about how sweepstakes casinos work — including the dual-currency model, how the free entry method (no purchase necessary) works, or how prize redemption is typically structured.
• Corrections and updates — operators change welcome offers, eligible states, and redemption terms fairly often. If something on our site looks out of date, we want to know.
• Content suggestions — if there's a topic, a state-specific question, or a platform you think we should cover in more depth, tell us.
• Availability and eligibility queries — readers sometimes want clarity on why a platform excludes certain states, or how age requirements work. We can point you toward what to check, though we always recommend confirming directly with the operator, since terms and eligible states change.
• Partnership or editorial enquiries — if you represent a sweepstakes casino operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
• Concerns about responsible play — if you or someone you know wants information on setting limits or stepping back from play, mention it in your message and we'll point you toward appropriate resources.

What We Can't Do For You

A few things fall outside what we're able to help with directly. We don't manage individual player accounts, process redemptions, or resolve identity verification issues on behalf of any operator — those requests need to go to the platform itself through its own support channels. We also can't offer legal advice on whether a particular site is permitted in your state; laws around sweepstakes promotions vary and change, so if you have a specific legal question, it's worth checking the operator's terms and your state's current rules, or speaking with someone qualified to advise on it.

How We Handle What You Send Us

Every message gets read by someone on our editorial team, not filtered through automation. If you're flagging an error — say, an outdated welcome offer or a state that's no longer excluded — we check it against the operator's current terms before making any change. That's part of how we keep listings like our roundups of casino options accurate over time.

Our typical response window is a couple of working days. During busier periods it can take a little longer, but every message does get a reply.

Before You Write In

If your question is about a specific platform's eligible states, minimum age, redemption thresholds, or accepted payment methods, the fastest answer usually comes straight from that operator's own terms and conditions page — these details can change without much notice, and the operator is the authoritative source. We're happy to help point you in the right direction if you're not sure where to look.

A Note on Editorial Independence

Feedback from readers genuinely shapes what we publish and how we describe each platform. If something we've written affected a decision you made — for better or worse — we'd like to hear about it. Our reviews and rankings reflect our own research into how each platform's coins, promotions, and redemption process work; they're not written or edited by the operators themselves, and messages from readers help us keep that research current.

Thanks for taking the time to read this far. Whatever brought you here, we look forward to hearing from you.